HMH Group Inc. ("HMH Group," "we," "us," or "our") is a residential property management company. This Privacy Policy explains what information we collect from current and prospective tenants, how we use that information, how we protect it, and the choices you have regarding it.
1. Information We Collect
We collect information necessary to provide property management services, including:
Contact information: name, mailing address, email address, and mobile phone number.
Lease and tenancy information: unit address, lease terms, rent payment history, and maintenance request history.
Identification and screening information: as required for lease application and verification purposes.
Communications: records of messages, calls, and correspondence between you and HMH Group.
2. How We Use Your Information
We use the information we collect to:
Communicate with you about your tenancy, including maintenance, repairs, inspections, and building updates.
Send rent payment reminders, payment confirmations, and notices related to your lease.
Respond to questions, service requests, and other communications you initiate.
Comply with legal, tax, and regulatory obligations.
3. SMS / Text Message Communications
If you provide your mobile phone number — for example, on your signed lease agreement or through a webform — you consent to receive SMS/MMS communications from HMH Group related to your tenancy.
HMH Group will never share or sell your mobile phone number or SMS opt-in information with third parties for marketing purposes. Your mobile information is used solely for the tenant-communication purposes described in this policy.
Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any SMS message from us. For help, reply HELP or contact us using the information below.
4. How We Share Information
We share your information only as needed to operate our property management services, including with:
Service providers who help us run our business (e.g., maintenance contractors, payment processors, communications platforms such as Dialpad), bound by confidentiality obligations.
Government authorities, courts, or other parties when required by law or to protect our legal rights.
Property owners and authorized representatives in connection with the management of the property you lease.
We do not sell your personal information, and we do not share your mobile phone number or SMS opt-in data with third parties for marketing or promotional purposes.
5. Your Choices
Opt out of SMS: Reply STOP to any text message from HMH Group at any time.
Access and update: You may request access to, or correction of, the personal information we hold about you by contacting us.
Email communications: You may unsubscribe from non-essential email communications at any time.
6. Data Retention and Security
We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.
7. Children's Privacy
Our services are directed to adults, and we do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new "Last updated" date above.
9. Contact Us
Questions about this Privacy Policy or your information? Contact: